Privacy Policy

KIOXIA Iwate Corporation (hereinafter the Company), guided by its Basic Commitment and Standards of Conduct, engages in business activities that allow it to contribute to society, to earn the trust of all of its customers, and to meet their expectations.

The Company recognizes that the personal information received from stakeholders in the course of business activities is an important asset of each stakeholder, and also an important asset for the Company as a source that contributes to the creation of new value, and provides appropriate protection for personal information in accordance with the following Basic Policy.

1. Basic Policy

  • 1.1 The Company strictly complies with the Act on the Protection of Personal Information, related laws and guidelines, principles established by the government of Japan, and other standards. The Company has established Regulations on Personal Information Protection (hereinafter the Regulations), and consistently implements, maintains, and strives to continually improve its management system for personal information protection.
  • 1.2 The Company has established a management framework for the protection of personal information that includes assigning a responsible person in all divisions that handle personal information, and ensuring that all Company officers and employees recognize the importance of and act in full compliance with the Regulations.
  • 1.3 The Company utilizes personal information within the scope of use that is clearly communicated to customers, and takes measures to prevent its use beyond that scope. The Company does not disclose or provide personal information obtained from customers to any third party without the express consent of the customer who provided the personal information, or unless there is a legitimate reason for such disclosure.
  • 1.4 The Company maintains accurate, up-to-date personal information, and makes all required efforts to prevent unauthorized access to such personal information, as well as any leakage, loss or damage of the same, and continually enhances and remediates information security.
  • 1.5 The Company responds promptly and with good faith to customer inquiries and requests in respect of personal information and its disclosure.

July 1, 2021
Koichiro Shibayama
President and Chief Executive Officer
KIOXIA Iwate Corporation

This Basic Policy applies to personal information handled by the KIOXIA Iwate Corporation in Japan. The privacy protection policies of KIOXIA Corporation (hereinafter KIOXIA) and any domestic companies and overseas agents related to the KIOXIA Group, should be confirmed separately at such companies.

2. Intended Use of Personal Information

The main area of business in which the Company makes use of personal information is the semiconductor memory business.
Regarding the purpose of the Company's use of personal information, refer to Intended Use of Personal Information (in the materials).
When customers provide personal information related to any product or service, the Company must clearly indicate in advance the purpose for using that personal information. The provided information must be used within the scope of its intended usage.
In the event that a need arises to use the personal information of customers for any purpose that goes beyond the stated scope and purpose, the Company notifies the customer to that effect, and obtains the customer's consent before making such use of the information. The Company uses personal information entrusted to it by other companies only within the terms of the contract it enters into with those companies.

3. Provision of Personal Information

  • 3.1 The Company does not disclose or provide customers' personal information to third parties other than in the following cases.
    • 3.1.1 When the customer has given prior consent to such disclosure
    • 3.1.2 When required to do so in order to comply with laws and regulations
    • 3.1.3 When disclosure is necessary for the protection of human life, human health or property, and it is difficult to obtain the consent of the customer
    • 3.1.4 When the Company consigns the handling of personal information to the extent necessary to achieve the stated purpose of use
    • 3.1.5 When another entity succeeds to the Company’s business as the result of a merger, corporate separation, transfer of business or other reason
  • 3.2 When it is deemed appropriate for subsidiaries or agents of the KIOXIA Group to handle inquiries from customers about products, repairs, or servicing, then customer names, addresses, telephone numbers, and similar information will be provided to the relevant subsidiaries, with the prior consent of the inquirer.

4. Procedures for Requests for Disclosure

The Company responds to the following requests in respect of the personal information of customers that is held by the Company: (1) Requests for disclosure; (2) Requests for notification of the intended use; (3) Requests for correction; (4) Requests for addition; (5) Requests for deletion; and (6) Requests for cessation of use or cessation of disclosure to third parties. Details about the request procedures are as follows. Please note that we will charge a fee for requests for disclosure and requests for notification of intended use.

  • 4.1 Application for request for disclosure etc.
    For requests for disclosure, etc., please attach the required documents to the prescribed request form and send them to the Company by mail. When you mail the request forms to the Company, please use simple registered mail or other method of delivery that allows tracking of delivery. In addition, it would be greatly appreciated if you could write "personal information request enclosed" in red on the envelope.
    Personal information protection office
    KIOXIA Iwate Corporation
    6-6, Kitakogyodanchi, Kitakami-shi, Iwate
  • 4.2 Written submission of request for disclosure, etc.
    In the case of a request for disclosure, etc., please download the appropriate form indicated in (1), complete all the required sections, enclose the documents indicated in (2) to confirm your identity, and mail them to the address in 4.1 above.
    • (1) Company prescribed request form
      • (a) For requesting disclosure of personal information or notification of intended use (fee required)
        Request form: Personal information disclosure (PDF:77KB)
      • (b) For requesting a correction, addition, deletion, suspension of use of personal information or suspension of provision to third parties (no fee required)
        Request form: Personal information correction, etc. (PDF:83KB)
        * We only charge a fee for disclosure of personal information and notification of intended use.
        No fee is required for correcting, adding, deleting, suspending use of personal information, or suspending provision to third parties.
    • (2) Documents to confirm identity
      A copy of any one of the following:
      • (a) Driver's license
      • (b) Health insurance certificate of insured person
      • (c) Passport
      • (d) Pension book
      • (e) Basic Resident Registration Card
      • (f) “My Number” Individual Number Card (only side with photograph)
      * We will send you an acknowledgment of receipt when we confirm the submission of the prescribed form and receipt of any required fee.
  • 4.3 Request for disclosure etc., via an agent
    In the case of delegating an agent to request disclosure, etc., in addition to the documents indicated in (1) and (2) of the previous paragraph, please enclose the following documents.
    • (1) Company prescribed request form
      • (a) Information about the agent (PDF:57KB)
      • (b) Power of attorney (PDF:32KB)
        The person on whose behalf the request is being made must stamp his or her name on the power of attorney and also attach a copy of the registration certificate of the stamp. If the agent is the legal representative of the person on whose behalf the request is being made, such as a parent or guardian, the power of attorney can be replaced with a copy of extract of the family register or a resident card that shows the relationship with the agent and the person on whose behalf the request is being
    • (2) Documents to confirm the identity of the agent
      A copy of any one of the following:
      • (a) Driver's license
      • (b) Health insurance certificate of insured person
      • (c) Passport
      • (d) Pension book
      • (e) Basic Resident Registration Card
      • (f) “My Number” Individual Number Card (only side with photograph)
  • 4.4 Fees in respect of request for disclosure and notification of intended use
    Requests for disclosure of personal information and notice of intended use are subject to a fee. (800 yen (tax included) per each request) Please enclose a postal service money order for 800 yen with the submitted documentation. The customer is responsible for the cost of the purchase of the money order and the postage.
    * In cases where the fee is insufficient or where the fee is not enclosed, the Company will contact the person making the request, but if payment is not made within the prescribed period the Company will handle the request for disclosure / notification of intended use as if it had not been received.
  • 4.5 Method of response to requests for disclosure, etc.
    A written reply will be sent to the address stated on the request form of the person making the request.
  • 4.6 Intended use of acquired personal information with regard to requests for disclosure, etc.
    Personal information acquired in connecting with requests for disclosure etc. will be used only within the scope necessary for handling the request for disclosure etc. Documents submitted with the request will not be returned. Upon completion of the response to the request for disclosure etc., documents will be properly managed and disposed of.
    * Grounds for non-disclosure of personal information
    In the cases stipulated below, the Company is not able to respond to requests from customers about disclosure etc. of personal information. In cases where the Company decides not to make disclosure, the person making the request will be provided with a notification to that effect, and an explanation of the reason. It should be noted that the prescribed fee will be charged, even in cases of non-disclosure or non-notification of intended use.
    • • Cases where the Company cannot confirm the identity of the person making the request, such as when the address on the request form or the address stated on the document used to confirm the identity of the person making the request does not match the address registered with the Company
    • • Cases where the request is made via an agent but the power of attorney cannot be confirmed
    • • Cases where not all of the required documents are submitted
    • • Cases where the Company is unable to identify personal information from the content on the request form
    • • Cases where the subject of the request for disclosure does not fall within the definition of retained personal information referred to in Article 2, Paragraph 5 of the Act
    • • Cases where there is a risk of causing harm to the life, body, property or other rights and interests of the person making the request or to a third party
    • • Cases where there is a risk of seriously hindering the proper implementation of the Company's business
    • • Cases that would cause other laws and ordinances to be violated
  • 4.7 Revision
    In order to protect customers' personal information and respond to changes in laws and regulations, the Company may revise some of the content of the procedures for making requests for disclosure, etc. Please check these procedures every time you make a request for disclosure, etc.

5. Inquiries Concerning Personal information

  • 5.1 Inquiries and complaints concerning a customer's own personal information should be directed to the department that received and registered that customer's personal information.
  • 5.2 Please contact the Company "Contact us" below if you have any inquiries concerning this privacy policy, or if you are uncertain which department received and registered your personal information.

6. Request to Children under 16 years of Age

Customers under 16 years of age who provide personal information to the Company should do so only after obtaining the consent of a guardian.

7. Notice regarding Websites Operated by the Company

  • 7.1 Collection of personal information
    When customers using services offered by the Company have given prior agreement to cooperation with an external service managed by a third party, based on the scope of content agreed at the time such permission was granted, the Company will receive the customer's personal information from the external service.
  • 7.2 Intended uses
    The personal information of customers that is held by the Company may be used for the purposes described in "Intended Use of Personal Information." Based on personal information received, responsible persons at the Company may contact customers in connection with these purposes.
    The Company may also use personal information of customers registered on the Company websites in combination with their browsing history on those websites.
    Furthermore, note that some services provided by the Company (including website services operated by the Company) may not be available if the customer does not provide the required personal information.
  • 7.3 Communication encryption
    When personal information is provided by customers, the transmission of their personal information is protected by encryption technologies that include SSL (Secure Socket Layers) and TLS (Transport Layer Security).
    Access to the Company websites may not be possible with a browser that does not support SSL or TLS, etc.
  • 7.4 Outsourcing of handling of personal information
    All or part of the handling of personal information may be outsourced, to the extent necessary for carrying out the purposes mentioned above.
  • 7.5 Provision of personal information
    Personal information of customers that is registered on the Company websites is shared with the Company, KIOXIA Group companies, and business partners. In addition, personal information of customers that is shared by the Company, KIOXIA Group companies, and business partners will be stored and used in the countries and regions where business and sales are conducted.
  • 7.6 Contact support
    The Company responds to inquiries by e-mail. Notwithstanding this, depending on the content, there are also cases where replies may be made in writing or by telephone or facsimile. Note that in some cases a response may not be possible depending on the persons involved in the same business.
    Note that in some cases a response may not be possible depending on the purpose of repairing the set product. Please contact the manufacturer of the set first. The Company cannot respond immediately to inquiries received on Saturdays, Sundays, public holidays, the New Year holidays and the Company's own holidays. A response will be made on the next business day or after.
  • 7.7 Use of cookies and web beacons
    The Company uses cookies and web beacons in order to provide better services on its websites.
  • 7.7.1 Use of cookies
    Cookies are small pieces of information that web servers send to customer browsers in order to promote effective operation of the internet. The Company uses cookies to customize websites and to improve website content and provided services according to customer needs. By adjusting browser settings, customers can refuse to accept cookies and/or display warnings when they receive cookies. However, implementing such settings may result in restricted use of websites, such as loss of personalization functions.
  • 7.7.2 Use of web beacons
    Web beacons (clear GIF) are a technology that use GIF files and script to capture the status of access from customer computers, and to get statistics on the usage rate of specific web pages. Use of web beacons together with the above mentioned cookies makes it possible to obtain detailed statistical information. The Company websites use technologies such as web beacons for purposes that include obtaining statistical information to improve websites and to provide information suitable for customers that is related to their browsing history and the personal information they provide to the company. By adjusting browser settings, customers can refuse to accept cookies and/or display warnings when they receive cookies.
  • 7.8 Links
    The Company bears no responsibility for the security of customers' personal information used on third party websites linked to from the Company websites. Please confirm the privacy policies of linked websites operated by other companies.

8. Information on important changes and notices

The Company posts details of important changes to and notices on personal information protection in the Announcements section.

9. Revisions

The Company may revise the Privacy Policy from time to time, in an effort to better protect the personal information of customers and to comply with changes in applicable laws and regulations.

10. “Contact Us” on Personal information Protection

Please contact us with any inquiries in respect of personal information protection:
E-mail address:

Established October 1, 2019

Materials: Intended Use of Personal Information

  • (1) Personal information related to customers
    • (a) Shipping of products
    • (b) Sending information on products, services and events
    • (c) Providing product support and maintenance
    • (d) Responses to inquiries and requests for consultation
    • (e) Issuing warranties and providing warrantied services
    • (f) Providing various members-only services
    • (g) Developing products, taking surveys, implementing consumer monitoring
    • (h) Performance of contracts
    • (i) Business negotiations and meetings with customers
  • (2) Personal information related to government officials and civil servants
    Contacts with, reports and inquiries, etc., to the competent authorities required for the execution of business
  • (3) Personal information related to officers, employees of suppliers and other companies
    • (a) Contacts, discussions and the like required for the execution of business
    • (b) Management of information on suppliers and processing of payments and receipts by the Company
  • (4) Personal information received under contracts with suppliers
    Performance of outsourcing contract
  • (5) Personal information on applicants for employment
    • (a) Contacts with and provision of recruitment information to applicants for employment (including internships)
    • (b) Recruitment management at the Company

With respect to (2) and (3) above, personal information may be obtained through commercially available lists of the relevant personnel.
With respect to (4) above, the personal information is not, in principle, subject to disclosure.